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Refunds

Refunds Help Centre

At DhakaPharma.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Refunds Possible If:
  • you received a defective item;
  • the ordered item(s) is lost or damaged during transit;
  • the ordered item(s) is past its expiry date.

Please note: Refund payments will only be made via the original payment method of your order. Please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.

How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, do call our help desk at 01511-551133, email us at admin@dhakapharma.com, or contact our customer support executives through online chat. We're here for you!